L.E.T. Testimonials


Read powerful testimonials from L.E.T. clients from around the world!  Click here to read “What has L.E.T. done for you?”


“I asked God last weekend to show me clarity in my life and especially in my relationship with my wife. This information [L.E.T.] has given me hope to keep going.”

Community Banker/Vice President


“I deal with conflict everyday in my job—this training will sharpen my Active Listening skills, mediation skills with the hopes that resolution can be better achieved.  This was extremely helpful and will impact my work indefinitely as well as my personal life.”

Meghann K.
Assessment Social Worker, State of Maine


“I just attended a three day leadership course with Dale Carnegie and it was not practical at all.  Also, due to the nature of my job I may not be able to come on time and might need to even skip an [L.E.T.] session if I need to”.  From the L.E.T. trainer:  “That person did come on time, attended all workshops & on the 3rd or 4th session he told me:  ‘This program is very practical and applicable, [I] only need practice – I have been through so many training courses and nothing was as comprehensive and practical as L.E.T.’ “

Bank Employee
Cairo, Egypt


“For the first time in my life, I can honestly say that every minute of this course was worthwhile.  Most classes have something worth tweaking—not this one.  It went above and beyond my expectations.  The trainer fostered a supportive, fun and collaborative environment.  The materials and structure are perfect. This class is phenomenal!”

Associate
W.L. Gore & Associates

 

Every engineering student should have a chance to take the LET Course since we are not exposed to anything like it in our curriculum. Engineering students tend to lack the soft skills provided in this course and with a course like this being offered, Western Engineering will give students this opportunity to grow and be more prepared for ‘real world’ jobs. This course has taught me skills like communicating effectively as a leader, how to confront conflict in a professional and caring manner, and how to avoid certain roadblocks to communication (even those that I wasn’t aware of). Once I started applying the skills I learned in this course to my leadership positions, I have gained more respect from my colleagues and have had more effective meetings. This course not only helped me with my professional development, but also with my personal life.”

Victor C., Leadership and Academic Mentorship Program Student Co-Coordinator
Western University, Canada

 

“I had a great experience.  I will run towards conflict, not away!”

Christine D., Customer Development Specialist
Gordon Food Service

“Probably one of the best, most organized, most informative classes I have been a part of.  I feel like I am leaving class with skills that can really help in my day to day life.”

Associate
W.L. Gore & Associates

“One of your better trainings. I will use all active listening skills rather than trying to solve people’s problems. Will look for mutual solutions. I think my knowledge of productive communication is greatly improved. Excellent training. Very good and very applicable to our jobs.”

Employee
State of Maine, Department of Human Services

“It was fantastic.  It challenged my perceptions of many leadership and communication philosophies and it [L.E.T.] won me over.”

Bill S.
Electrical Engineering Manager, Esterline Technologies

“I was very impressed when I initially went through the L.E.T. training. It was by far the best leadership communication training that I have been through in my 30 year career. This model allows the managers to foster a positive climate of trust and respect, while still achieving the results they are looking for. Our organization is very much about the people and this trained philosophy will only help to enhance the employee’s ability to share ideas, thoughts and find new creative ways to solve problems.”

Cyndi M.
Human Resources Specialist

“Great training for anyone who supervises and provides valuable skill building opportunities. Best training I have been to in 12 years with the State of Maine.”

Employee
State of Maine, Department of Human Services

“Dear SueAnn and Adrian,

Thanks very much for an engaging and instructive training program. I wish this training had been available when I started with the county 17 years ago.

You both modeled the material you were presenting and created an atmosphere where people were very comfortable sharing because there was a real opportunity to be heard. Please keep me on your mailing list for future training or brown bag opportunities.

Thanks again!”

Anne-Marie R.
Division of Behavioral Health Services, Sacramento County Dept. of Health & Human Services

“Thanks for having the vision that I truly needed to be in the L.E.T. training this week. This was undoubtedly the best training session I have been in outside the leadership course [PCL in-house program, different than L.E.T.] One of the key initiatives in my leadership development is listening. This course gave me new reasons and methods to facilitate this skill. The practice scenarios were excellent and they have provided me new confidence in confronting others.  My wife asked me what the heck is going on when I used the Active Listening to resolve a personal conflict yesterday. She asked me flat out, ‘When did you ever care about what I was feeling during a touchy discussion?’ The problem was resolved fairly. She wants to read the [L.E.T.] book this weekend. Thanks for getting me into this session!!!”

Glen C.
Construction Manager, PCL Intracon Power

“Absolutely outstanding class. Professional and personal relationships and communication will improve immediately. Messaging fits perfectly with NWB culture. Steve [L.E.T. Trainer] hits the mark consistently and has amazing insight into people. Refreshing and honest sessions! I return to my office with wind in my sails.”

VP, Market Manager
Northwestern Bank

“I am writing in regards to a recent training held at the YMCA of Greater Seattle. I wanted to share how much I enjoyed this training and how beneficial it was in my growth towards becoming an effective leader. The concept was definitely something I feel I can use both in my professional and personal life. I believe this to be, and foresee it being a great tool for me in my current and future rolls. I was very pleased with the trainer and his abilities to teach and portray this leadership style. It was time well spent and I will highly recommend both the training and trainer to my co-workers and friends. Thank You.”

Stephanie T.
Financial Development, YMCA of Greater Seattle

 

“PCL Construction Enterprises, ranked #28 in Fortune Magazine’s 100 Best Companies to Work For in 2009, has been depending on Leader Effectiveness Training since the 1980’s as the best way to learn how to understand and react to the needs of others, as well as how to help others understand the impact of their own behaviors.

The great majority of our current work is acquired through strong business relationships and negotiations, and some of the credit for our success should be given to the long-term, cumulative effect of exposure to the skill-building of L.E.T.”

Peter G.
Vice President, Professional Development, PCL Construction Enterprises

“When I get an e-mail [‘LET Graduate Connection e-newsletter’] from you I can’t wait to open it. I know that what I’m about to read will help me not only for that day but for the whole year. I would like to thank you again for all the work you do to make my job easier. This last e-mail is right on during the economic times that were all in together. With times being as tough as they are we all need to take a step back and refresh our goals and our minds.”

Mike F.
Second Shift Supervisor, Plansee USA

“In line with [the] Lean concept of ‘empowerment’ which I highly value and if not for this [L.E.T.] course, ‘empowerment’ would remain a ‘how’ question.”

James B.
Pharmaceutical industry

“I have to tell you that I took the L.E.T. training here at my work in September. I was very hesitant at first to take this and I was extremely nervous when I entered the room. When I left the final day I had a lift in my step and smile on my face, and a confidence I held deep within. This training was one of the best I have taken since graduating from college some 10 years, ago. I am no longer timid with situations that are uncomfortable. I am calmer when talking with peers, and superiors and when I blow it I know that I am able to refocus and become an effective communicator. I have seen a difference in my confidence, my ability to communicate, and my ability to calm in a situation. I cannot tell you enough how much I gained from this class. Even my family sees a difference. My husband of 36 years will even say, ‘I truly appreciated your input on that conversation we had.’ I know that this is from the skills I learned. My boss says she sees a difference in my communication skills, when it comes to a difficult situation. All in all this class was a true value of my time.”

Connie K.
Senior Administrative Assistant, Colorado

“I feel I will actually be able to truly listen to my employees and solve problems better…together.”

Jen B.
Sunflower Bank

“I have attended all the training except Lean 102. The L.E.T. I just took with Kevin S. was outstanding. I learned a lot in that class and my life has changed because of it. I have been in manufacturing for over 30 years; the Gordon Model to me is amazing. I wished I had it 30 years ago. I also wished a few of my bosses along the way would have used it as well. I am planning on applying the principles at work and at home. Thank you for offering these classes.”

Roger C.
Lean Director, Manufacturing Company

“As a thirty-year veteran of retail banking, insurance and the investment industry, I’ve attended, at a minimum, seventy-five seminars and workshops. I must tell you however, that the L.E.T. program ranks near the very top.”

David C.
VP & Market Manager, First Indiana Bank

“The L.E.T. workshop was everything I hoped for. I believe I learned skills that will stay with me for the rest of my life. It is much harder to apply them in everyday situations than in class but I think with a lot of practice I will see my L.E.T. skills come through. I would definitely recommend the course to others, and plan to.”

Jane S.
Director of Operations, Intellevate

“Superb course! Of all the courses I have taken, this is the first that has taught skills I can use at work, immediately!”

Manager
Merck & Co., Inc.

“The most important thing I learned was that I can’t fix everything. This was the best class I have ever taken. I learned a lot about myself and how I relate to others.”

Manager
Gordon Food Service

“Dear Bud and Dana [L.E.T. Trainers], 

Just a short note to express our deep appreciation for the tremendously informative L.E.T. Workshop that we had the pleasure to attend last week. Simply put, our grateful “We-message” to you is this: having attended the L.E.T. Workshop, we are bursting with confidence that we will be able to handle day-to-day scenarios more efficiently and effectively. We are all truly better people for having attended the workshop and had a lot of fun learning and practicing the concepts that were presented. We enjoyed the sessions, because you made the subject matter very interesting and fun!”

Michele I.
Chicago Mercantile Exchange

“Very positive, hands-on approach and upbeat class. I’m a hard person to keep interested and the three days flew by!”

E. Ball
Project Manager, First National Bank of Omaha

“Hi Michelle,

The course was wonderful. Bob K. was great and I really got a lot out of the training. The real challenge for me is to take the skills learned and to remember them in my everyday work life. Bridge construction tends to be very fast paced and I deal with a lot of people that, how do I say, are a little rough around the edges. But I’ve noticed myself listening better since the course and overall I think the training made me a better manager and coach.

If nothing else, it certainly made me more aware of my reactions and how I handle certain situations. It also gave me excellent advice on how to confront unacceptable behavior without always ticking the other person off.

That’s my two cents. I would recommend the training to anyone interested in fine tuning their management skills. Thanks for all your help.”

Jim S.
Project Manager, PCL Civil Constructors, Inc.

“I feel that carrying these L.E.T. skills around with me makes me feel like I am a superhero with a special “powers” that help me rescue myself when I am facing problems and people. I have taken many classes in my life and this has been the most interesting and effective classes I have ever taken.”

Dorinda F.
Operations, Ferguson Enterprises

“This is the most informative workshop I have ever been to! The skills taught here are vital to management, yet not taught elsewhere. All managers should be required to take this course.”

Shawn M.
Operations Manager, Ferguson Enterprises

“The workshop was fantastic. Bill did a fantastic job as a facilitator and teacher. I cannot recall attending a workshop that provided so much useful data that we got to practice instead of just listening to theory. This was the feedback from 100% of all the attendees. My colleague and I thought it was the best investment of our dollars over any other meetings we have sent staff to. Thanks.”

Tom P.
CEO, The Summit Center, Orthopaedic Center of the Rockies

“My girlfriend is in trouble now! She is not going to know what happened to me! Thank you!”

C. DeGeorge
Teller Manager, First National Bank of Omaha

“I have always felt that I had difficulty in facing conflicts. I always put them on the back burner. I am now more confident and comfortable about resolving conflicts with the knowledge I have gained from this L.E.T. training.”

Sales Supervisor
Republic Bank, Ltd.

“L.E.T. has helped me to communicate better and solve problems, giving me and my co-workers more time to focus on being productive–very enlightening program–I have confidence AND more importantly, SKILLS to help me at work–and with my husband and two kids, too. Thank you!”

Associate
Banking institution

“Exactly two weeks after taking the L.E.T. course, an engineer was asked to help solve a rather large health and safety problem at a construction site. This construction site was at the largest dam in the world–there were far too many accidents happening. (There had been millions of dollars of damage done a few years earlier by disaffected workers.)

The engineer flew to the site feeling quite comfortable, as he had just learned the L.E.T. skills. He thought to himself: “I will listen to them!” At the site, the superior of one group of workers had ordered these workers not to go to their normal stations the next day. Instead, they were told to report to the cafeteria for a meeting with the engineer who was flying in to solve their safety problems. There were approximately 80 of these workers assembled in the cafeteria, and the tension was high. When the engineer arrived, he instantly recognized that the situation was a potentially explosive one.

‘You’re just an engineer from the city. How do you expect to help us here?’ some of the workers exclaimed. The engineer simply Active Listened to their concerns and feelings for the next two hours. Although the workers were hostile and defensive at the start, their resistance eventually subsided. After lunch the meeting resumed and he listened some more. Little by little the workers came around to feeling they could be a part of the solution. The engineer explained that had he not learned the listening skills in L.E.T. two weeks prior, he would not have known how to handle such a sensitive and demanding problem. In his words: ‘This course made the difference for me; I succeeded in a situation where, only a few weeks ago, I would not have known what to do!’

The results of the Active Listening and problem-solving by the L.E.T.-trained engineer were a decrease in the number of conflicts between workers, less hours of work lost, and a decrease in the number of injuries.” 

Jacques L., Canada
Trainer


For more information, please contact us:   Tel: 800.628.1197 Em: workplace@gordontraining.com