We often think of leadership training as the relationship between a leader and a group. One of the many outcomes of effective leadership training is the impact it has on the relationship between two individuals and the quality of their communication. Lauro O., L.E.T. Trainer and Licensee for Mexico, shares his personal experience using Active Listening (one of the skills taught in L.E.T.) that had a dramatic impact with one of his clients—showing that when Lauro’s client felt acknowledged and heard, she was ready to move into the buying-selling process.