Be Your Best & Conflict Resolution Workshop
Be Your Best – This workshop teaches you how to become more effective and take responsibility in both your personal and professional life. In addition to the communication skills and conflict resolution methods taught, this course offers training in assertive skills, how to handle anxiety, and how to set goals for becoming more fulfilled.
You Will Learn How To:
- Take personal control and responsibility by first assessing needs
- Become an effective person, understand different relationship styles and carry out an assertiveness self-appraisal
- Say “no” without feeling guilty
- Be self-disclosing and handle resistance
- Communicate in ways that prevent conflicts from occurring and/or reducing the number of conflicts
- Confront others effectively while developing a clear understanding of who owns the problem
- Deal with anger in self and others
- Effectively reduce anxiety
- Understand the nature of conflict and the three methods of conflict resolution
- Resolve conflicts in a way where everybody wins by using a six-step problem-solving procedure
- Resolve values collisions and discover the choices of ways to deal with other people’s values in collision with your own
- Be an effective helper when someone else has a problem by developing a way of listening so that others will talk
- Avoid responses that actually roadblock communication when another person is experiencing a problem
- Assess needs by understanding the different levels of human needs development
- Make the most effective use of time by making clear distinctions on the various ways you spend your time
- Plan and take control of the mental, emotional and physical aspects of your life
- Find and utilize resources for personal growth
*Be Your Best is a revised and updated version of the Effectiveness Training/Effectiveness Training for Women program (E.T./E.T.W.)
On-Site Workshops for BYB
We can send one of our Master Trainers to your company or site for a workshop that focuses on your staff’s needs. We will help identify what issues you would like our skills training to address before the workshop takes place. We can customize in-class exercises to specifically address your group’s issues so topics will resonate with participants’ experiences, thus increasing their involvement. These workshops are for eight to 20 participants and can be scheduled to fit your calendar.
Instructor Certification for BYB
If you’re already certified to teach one of our other Gordon Training programs, you can purchase the Be Your Best Instructor Kit and begin offering workshops now. The Be Your Best Participant Sets (sold only to instructors) are purchased from GTI when you teach workshops. If you’re not already certified in one of our programs and would like to learn more about how to be a Be Your Best Instructor, please contact us and we can share with you our three-step process for certification.
For more information:
Conflict Resolution Workshop (CRW)
We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away–they cause people to feel resentful and to avoid each other. The effects on the company are a loss of productivity, absenteeism and turnover. The Conflict Resolution Workshop goes directly to the heart of this problem. In it, mid-level managers and first-line supervisors learn Dr. Thomas Gordon’s model for resolving conflicts.
After participation in a Conflict Resolution Workshop, it is expected that you will have learned how to:
1. Recognize conflict situations.
2. Identify the Win-Lose Method of Conflict Resolution.
3. Identify the effects of power on a relationship.
4. Determine who “owns” the problem in a given situation.
5. Identify the Six Steps of the No-Lose Method of Conflict Resolution.
6. Identify the 12 Roadblocks to Communication.
7. Distinguish between Roadblocks and Active Listening.
8. Avoid the Roadblocks that cause most helping attempts to fail.
9. Recognize when team members need your help as a skilled listener.
10. Use silence, acknowledgments and door-openers to help another person with a problem.
11. Active Listen to hear another’s feelings.
12. Active Listen to clarify information.
13. Distinguish between Acceptable and Unacceptable Behavior.
14. Determine what to do when another’s behavior is interfering with your meeting your needs.
15. Develop a three-part Confrontive I-Message.
16. Confront another’s unacceptable behavior with an I-Message.
17. Shift gears between I-Messages and Active Listening when appropriate.
18. Distinguish between needs and solutions.
19. Avoid the use of Method I.
20. Avoid the use of Method II.
21. Set the stage for Method III Conflict Resolution.
22. Use Method III to resolve a conflict you have with another person.
23. Use Method III to mediate a conflict between others.
What CRW Participants Will Learn
- That conflict is inevitable, unavoidable–even healthy. The existence of conflict is not the problem, but rather how it is resolved
- How to identify conflicts at work
- How to listen to others’ points of view for better understanding and improved work relations
- How to express needs and problems openly and honestly without blame, criticism or finger-pointing
- A proven six-step method for resolving conflicts so that needs (not competing solutions) get clearly identified and new, more creative solutions are found with group participation
- How to mediate disputes between team members
How Your Company Will Benefit
- Reduced time spent refereeing disagreements and conflicts between team members, freeing up time for productive work
- Reduced stress because problems and conflicts are faced and solved instead of ignored or avoided
- More openness because employees feel more comfortable bringing up their issues and working out their differences
On-Site Workshops for CRW
We can send one of our Master Trainers to your company or site for a workshop (two days/16 hours) that focuses on your staff’s needs. We will help identify what issues you would like our skills training to address before the workshop takes place. We can customize in-class exercises to specifically address your group’s issues so topics will resonate with participants’ experiences, thus increasing their involvement. These workshops are for eight to 20 participants and can be scheduled to fit your calendar.
Instructor Certification for CRW
If you’re already certified to teach one of our other Gordon Training programs, you can purchase the CRW Trainer Kit and begin offering workshops now. The CRW Participant Sets (sold only to instructors) are purchased from GTI when you teach workshops. If you’re not already certified in one of our programs and would like to learn more about how to be a CRW Trainer, please contact us.
For more information: